Word Wear Returns & Exchanges
Thank you for shopping with Word Wear. We want you to love your order and appreciate you taking a moment to review our return and exchange policy before purchasing.
Returns & Exchanges
Because many Word Wear items are made to order or feature custom printed designs, we do not offer refunds for buyer’s remorse, incorrect size selection, or changes of mind.
Eligible unworn items may be returned within 14 days of delivery for an exchange or store credit only. Returns received after the 14-day window will not be accepted.
Eligible Return Conditions
To qualify for an exchange or store credit, items must be returned:
- New, unused, unworn, unwashed, and unaltered
- Free of stains, deodorant marks, pet hair, odors, damage, or signs of wear
- In the same condition in which they were received
- With original tags and packaging, if applicable
Items that do not meet these conditions may be declined and returned to the customer.
Sizing
Please review the size chart carefully before placing your order. We strongly recommend measuring a shirt you already own and comparing those measurements to the size chart to select the best fit.
Word Wear is not responsible for returns or exchanges needed because the incorrect size was ordered.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, misprinted, or incorrect item, please contact us within 24 hours of delivery. Include your order number and clear photos of the item, packaging, and the issue you are reporting.
We will review the issue and, when approved, provide instructions for a replacement, exchange, or store credit. Please do not send back a damaged or incorrect item before contacting us.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Final-sale, clearance, or promotional items
- Gift cards
- Items marked as custom, personalized, or made to order, unless they arrive damaged, defective, or incorrect
- Items returned worn, washed, altered, damaged, or without required proof of purchase
Return Shipping
Customers are responsible for return shipping costs unless Word Wear confirms that the item was damaged, defective, or sent in error.
Original shipping charges are non-refundable. We recommend using a trackable shipping service, as Word Wear cannot issue store credit or exchanges for return packages that are lost in transit and cannot be verified.
Please make sure your shipping address is complete and accurate at checkout. If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for reshipment charges.
Cancellations
Orders may be canceled within 1 hour of being placed for a full refund, as long as production or fulfillment has not started.
After one hour, cancellation requests may not be possible because orders may already be in production. If a cancellation can still be approved after that point, Word Wear may issue store credit at its discretion. Once an order has shipped, it must follow the return process above.
Contact Us
For return, exchange, or order-support questions, please contact us at:
Email: Support@wordwear.com
Include: Your full name, order number, and photos.
Thank you for supporting Word Wear.
