Word Wear Returns & Exchanges
Thank you for shopping with Word Wear. We want you to love your order and appreciate you taking a moment to review our return and exchange policy before purchasing.
Returns & Exchanges
Because many Word Wear items are made to order or feature custom printed designs, we do not offer refunds for buyer’s remorse, incorrect size selection, or changes of mind.
This does not apply to items that arrive damaged, defective, misprinted, or different from what you ordered.
Sizing
Please review the size chart carefully before placing your order. We strongly recommend measuring a shirt you already own and comparing those measurements to the size chart to select the best fit.
If we send the size you ordered, we cannot offer a return or exchange because it does not fit. If we send a different size, please contact us so we can correct the error.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and report any damage, defects, printing errors, or incorrect items to support@wordwear.com, preferably within seven days of delivery.
Include:
- Your full name and order number
- A description of the issue
- Clear photos of the item and the issue
- Photos of the packaging if the order arrived damaged
After reviewing and confirming the issue, we will provide a replacement at no additional cost. If we cannot provide a suitable replacement, we will refund the affected item, including applicable tax and shipping charges attributable to that item, to your original payment method.
Please contact us before returning an item. If a return is necessary for a confirmed issue, Word Wear will provide return instructions and cover the return shipping cost.
Issues discovered later should be reported promptly after discovery. This policy does not limit any rights available under applicable law.
Cancellations & Order Changes
To request a cancellation or change, email support@wordwear.com within one hour of placing your order. Include your order number and the requested change.
Cancellations requested within that window will receive a full refund if production or fulfillment has not started. Changes are subject to availability and whether production has begun.
After one hour, cancellations or changes are not guaranteed. Once production has started, we generally cannot cancel or change an order, except where required by law.
If we cannot ship within the stated timeframe, we will notify you of the delay and provide any cancellation and refund options required by applicable law.
Shipping Addresses
Please confirm that your shipping address is complete and accurate before submitting your order.
If an order is returned because the address provided was incorrect, incomplete, or undeliverable, you may be responsible for reshipment charges. Please contact us promptly if you notice an address error; updates may not be possible once an order has shipped.
Refund Processing
We will notify you when a refund has been approved and issued. Your bank or payment provider determines how long it takes for the refund to appear in your account.
Contact Us
For order questions, cancellation requests, or problems with your purchase:
Email: Support@wordwear.com
Include: Your full name, order number, and photos.
Thank you for supporting Word Wear.
